Messaging Policy
Effective July 1, 2026. These terms are the binding public policies of BizBionic, Inc.. Product controls (consent gates, STOP/HELP, attempt-based billing) are as implemented on the Services; tools do not constitute legal advice for Customer’s own compliance program.
This Policy sets SMS/MMS requirements so traffic is wanted, lawful, and carrier-acceptable. Customer is the sender of record and owns content, consent, and brand registration.
1. Platform role
BizBionic provides tools (consent fields, STOP/HELP handling, quiet hours, Trust Setup, preflight). Tools are not legal advice and do not guarantee carrier approval or TCPA compliance.
2. Consent
- Obtain lawful consent appropriate to use case. Marketing generally requires prior express written consent under US TCPA where applicable.
- Store provenance: consent status, method, source, timestamps.
- Platform may block sends lacking consent signals; Customer remains liable for gaps.
- Marketing sends may require
expressconsent status under platform strict mode.
3. Opt-out (STOP) and HELP
- Standard keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) on the first word suppress further marketing to that number.
- Platform may send one confirmation MT after STOP.
- HELP / INFO returns a brand support path (tenant brand/support settings; fallback support@bizbionic.com).
- Do not circumvent opt-out.
4. Frequency
Platform enforces per-contact marketing rate limits of approximately 4 messages per hour and 8 per day (stricter than some upstream AUP outer bounds). Essential intents (e.g. OTP) use higher limits. Customer remains responsible for program frequency disclosures.
5. Quiet hours
Non-essential intents may be blocked in the tenant quiet window (default 21:00–08:00 recipient-local) and selected US state windows (including California and other listed states). Customer owns compliance with additional state laws. Do not assume full 50-state legal coverage.
6. Content and registration
Identify the brand; no deceptive content. 10DLC privacy/terms URLs must be Customer’s live policies. Prohibited content includes illegal offers, phishing, SHAFT categories per carrier rules, and similar high-risk traffic. Registration approval is not guaranteed.
7. Delivery
No guarantee of handset delivery. Carriers may filter. Fees follow network accept per Billing Terms.